Privacy Policy

1. Introduction

Nanaja Inc. ("Nanaja", "we", "us", or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure services and visit our website at nanaja.ca.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, billing address, and payment details when you create an account or subscribe to our services.
• Usage data: information about how you interact with our services, including API calls, resource consumption, and performance metrics.
• Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our website.
• Communications: information you provide when you contact our support team or respond to surveys.

3. Data Residency

All customer data is stored and processed exclusively within Canada, in data centres located in Canadian jurisdictions. We do not transfer, replicate, or store your data outside of Canada. This ensures compliance with Canadian data sovereignty requirements, including PIPEDA and provincial privacy legislation such as PHIPA.

4. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send billing notifications
• To respond to your inquiries and provide customer support
• To send service-related communications and updates
• To monitor and analyse usage patterns to improve performance and security
• To comply with legal obligations and enforce our terms

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our infrastructure, subject to strict data processing agreements
• When required by Canadian law, regulation, or valid legal process
• To protect the rights, safety, and property of Nanaja, our customers, or the public
• In connection with a merger, acquisition, or sale of assets, with prior notice to affected users

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Upon account termination, we will delete or anonymize your data within 30 days, unless retention is required by law.

7. Your Rights

Under Canadian privacy law, you have the right to access, correct, and request deletion of your personal information. You may also withdraw consent for certain data processing activities. To exercise these rights, contact us at privacy@nanaja.ca.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. For more details, see our Security page.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@nanaja.ca.